Refund and Return Policy of Snuugciteino

Effective Date: November 21, 2024

At Snuugciteino, we are committed to providing our customers with the highest level of satisfaction. This Refund and Return Policy outlines the terms and conditions regarding refunds and returns for Snuugciteino vehicles and related products. By purchasing from us, you agree to the terms stated below.

For inquiries or assistance, please reach out:

1. General Eligibility for Refunds and Returns

  • Vehicles or accessories purchased directly from Snuugciteino are eligible for refunds or returns if they meet the criteria outlined below.
  • Refunds are only applicable to original buyers and are non-transferable.
  • Customized vehicles and bespoke accessories are non-refundable.

2. Refund Policy for Vehicles

  • Standard Vehicles:
    A refund may be requested within 7 calendar days of vehicle delivery or pickup if:

    • The vehicle has not been driven more than 200 miles.
    • The vehicle has not been damaged, altered, or customized after delivery.

  • Refund Deductions:

    • A restocking fee of 10% of the vehicle price applies.
    • Administrative charges for registration or transfer of ownership will not be refunded.

  • Refund Process:

    • Eligible refunds will be processed within 14 business days after vehicle inspection.
    • Refunds will be issued via the original payment method.

3. Return Policy for Accessories and Parts

  • Returns for unused accessories and parts are accepted within 30 calendar days of purchase.
  • The item must be in its original packaging and include all accompanying documentation.
  • Return shipping costs are the responsibility of the customer unless the product is defective.

4. Defective or Damaged Items

  • If a vehicle, accessory, or part is delivered with defects or damages caused by the manufacturer or during transit:
    • Customers must report the issue within 48 hours of receipt.
    • A replacement will be offered, or a full refund will be issued if a replacement is unavailable.
    • Snuugciteino reserves the right to inspect and validate claims before issuing refunds or replacements.

5. Non-Refundable Items

  • Custom-made or personalized vehicles.
  • Accessories and parts marked as final sale.
  • Maintenance services or extended warranties.

6. Cancellation Policy

  • Vehicle Orders:

    • Orders canceled within 48 hours of placement will incur a 5% processing fee.
    • After 48 hours, additional charges may apply for materials or labor already utilized.

  • Accessory Orders:

    • Accessories can be canceled before shipment. Once shipped, return conditions apply.

7. Return Process

  • Contact Snuugciteino Customer Service at info@snuugciteino.com or call 409-374-6956 to initiate a return or refund request.
  • Include the following details:
    • Order number.
    • Description of the issue (if applicable).
    • Proof of purchase.
  • Returns must be shipped to 766 Brookview Drive, Hankamer, Texas, United States, unless instructed otherwise.

8. Dispute Resolution

If you are dissatisfied with the resolution provided, disputes can be escalated to our management team. For legal matters, Texas State laws govern this policy.